Due to Covid-19, we have reduced personnel at the offices of the Sylva Foundation and our premises at the Sylva Wood Centre. Emails and phone messages are being checked but please allow a little longer than usual to receive a response.
Please do not arrange a formal visit without first checking with us. Members of the public are free to enjoy our network of permitted paths through the Future Forest as usual.
On purchasing a gift voucher the purchaser has 24 hours to cancel and receive a full refund, unless the voucher has already been used to book a course. After 24 hours the gift voucher cannot be refunded.
Any refund for gift vouchers can only be made to the original purchaser of the voucher, not the recipient or any other third party.
Vouchers must be redeemed within the validity period which is 12 months starting from the day of purchase. After this the voucher will become invalid and no refund or alternative will be offered.
Gift vouchers cannot be exchanged for cash. No cash will be given in return for any unused balance if the amount spent using the voucher is less than the total. However, the outstanding balance can used as part payment toward another course purchase.
If the purchase price exceeds the voucher balance, the bearer must make up the difference with another payment method.
Gift vouchers containing a message that has been worded to imply a course has been booked, paid for or otherwise will not be held valid unless it refers to a booking which has already been accepted and confirmed by the Sylva Wood Centre. Possession of a gift voucher does not imply any actual booking has been made or accepted.
Gift vouchers are only redeemable for courses run by the Sylva Wood Centre or its training partners at the Sylva Wood Centre and no other products or services provided by the Sylva Wood Centre or Sylva Foundation.
In the event we cancel a course which was booked using a voucher, we will re-credit the balance of the voucher by the amount used to book the course, provided the expiry date has not passed. If the expiry date has passed re-crediting the original voucher will only be done at our discretion. We will not offer a cash refund for vouchers in the event of cancellation.
Gift vouchers cannot be used for the purchase of other gift vouchers. Multiple gift vouchers may be redeemed in the same transaction, but this service is not available online, please contact us by phone or email.
Once a gift voucher is used to book a course, our terms and conditions for course bookings apply.
We reserve to right to refuse the use of, and to cancel immediately, any voucher which we believe to have been stolen or acquired dishonestly.
In the event we extend the expiry date of a voucher that has expired, we reserve the right to cancel that voucher at any time without offering further extensions or a refund.
We reserve the right to amend these terms and conditions without notice. In the event of dispute, the decision of Sylva Wood Centre will be final. Your purchase or use of gift vouchers constitutes acceptance of these terms.